Social Media Policy

(1) Purpose of participating in social media

Akrit aims to become the safest and most secure company in Japan, earning the long-term love and trust of its customers by disseminating information about Akrit through social media and striving to engage in dialogue with them. Specifically, we will participate in social media for the following purposes:

• To gather customer feedback and opinions on Acrite and to gain a deep understanding of what services customers truly desire
• To let more customers know about Acrite's services and initiatives
• To let more customers know about the passion that Akrit employees have for their services
• To enhance customer satisfaction and build trust in Acrito and increase its brand value through sincere dialogue with our customers

(2) Mindset when participating in social media

Akrit understands that social media is a platform for communication based on personal connections, is open to the general public worldwide, that information posted can spread easily and instantly, and that information once spread cannot be completely taken down. Therefore, as a responsible person, Akrit will participate in the dialogue with honesty and moderation

• Regardless of their organization or employment status, all Akrit employees are required to comply with national and local laws and regulations, as well as Akrit's internal rules, including its Code of Conduct
• We listen to our customers' feedback and proactively provide information to ensure that participating customers have the most beneficial experience possible
• We will pay close attention to the content and manner in which we disseminate information, and strive to avoid spreading false information or misleading our customers
• If we disseminate false information or use misleading language, we will promptly apologize and correct it
• I will share information and engage in dialogue as a person of good character, without misrepresenting my identity
• We will abide by the rules of each social media platform established and operated by third parties, respect the culture and manners of the communities on each social media platform, and comply with relevant laws and regulations as well as our own internal rules
• We will not disclose company confidential information without the company's permission. Furthermore, we will not disclose customer and business partner information without the permission of the respective customer or business partner
• We respect the intellectual property rights, privacy rights, and other rights of our customers, business partners, and other third parties, and we take care not to defame them. Furthermore, when quoting content or articles from third parties, we clearly indicate the source and the quoted portion

(3) What we expect from all Acrito employees

At Acrite, we have established guidelines for all employees outlining the mindset required for all aspects of social media participation. Not only those in charge of managing Acrite's official accounts, but all employees participating in social media are expected to understand these guidelines and engage in social media dialogue with moderation

(4) To all users of social media

• Information disseminated through social media cannot be guaranteed to be accurate or complete due to the nature of social media. For official statements and announcements from Acrite, please refer to Acrite's website and news releases
• Please be aware that information on social media is current as of the time of posting and may change afterward
• Please be aware that we may quote comments and other content submitted by our users
• Please note that we may not be able to respond to comments or other posts submitted by users